So before you throw your PC down the stairs, stay calm a try a few simple things to get your CC back up and running.
Usually we recommend a good anti-virus and spyware check. But if that's not possible or turns up nothing, then the next best thing is to use the built-in Windows Restore function.
And we always recommend that users have backups of their most precious data before anything bad happens and certainly before trying anything like a system restore.
We're using the standard advice from Microsoft knowledgebase here for the help. And they differ a bit on whether your PC's Window program will even start-up.
If Windows XP starts
- Log on to Windows as Administrator.
- Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
- On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
- On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
- On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
- Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
- Click OK.
If Windows will not start, do this to restore:
- Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.
For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base: 315222 (http://support.microsoft.com/kb/315222/) A description of the Safe mode boot options in Windows XP
- Log on to your computer with an administrator account or with an account that has administrator credentials.
- Type the following command at a command prompt, and then press ENTER: %systemroot%\system32\restore\rstrui.exe
- Follow the instructions that appear on the screen to restore your computer to an earlier state.
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