When it comes to consumer issues, Caveat Emptor. Let the buyer beware.
But Information is power. And information from others is a hallmark of the Internet.
So the Consumerist, http://www.consumerist.com, is a great site for shoppers to learn about consumer issues with retailers. It's motto is "Shoppers Bite Back".
The site is a mixture of tips and consumer stories of being wronged by merchants. The editors and readers offer suggestions for resolving. Or at least offer up the cautionary tale as a warning for others.
This should be on everyone's daily reading list.
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